Privacy Policy

Last updated: 05/12/2025

This Privacy Policy explains how Loomy Handmade Jewelry (“we”, “our”, “us”) collects, uses and protects your personal information when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Who we are

Loomy Handmade Jewelry is an online store offering handmade jewellery.
For any question about this Privacy Policy or your personal data, you can contact us at:

📧 loomyjewellery@gmail.com

2. Personal data we collect

We collect the following personal information:

a) Information you provide

When you place an order, create an account, or contact us:

  • First and last name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details (products, date, price)

We do not store your full payment card details.
Payments are processed securely by trusted third-party providers.

b) Automatically collected information

When browsing our website, Shopify automatically collects:

  • IP address
  • Browser and device information
  • Pages viewed and time spent
  • General location (city/country)
  • Cookies and usage data

This helps us improve your shopping experience.

3. How we use your information

We use your personal data to:

  • Process and deliver your orders
  • Communicate order updates and respond to your messages
  • Provide customer support
  • Manage your account (if created)
  • Improve our website and services
  • Send marketing emails only with your consent
  • We never sell your personal data.

4. Our e-commerce platform: Shopify

Our store is hosted on Shopify Inc.
Shopify provides the secure platform that allows us to sell our products.

Your data may be stored through Shopify’s databases and servers, which may be located outside the EU (e.g. Canada or the USA).
Shopify uses industry-standard security and GDPR-compliant measures.

You can read Shopify’s policies on their official website.

5. Sharing your information with third parties

We only share your data when necessary to run our store:

  • Shopify – order processing, hosting, analytics
  • Payment processors – secure payment handling
  • Shipping providers (couriers, postal services) – to deliver your order
  • Email newsletter tools – only if you subscribe

These partners receive only the information needed to perform their services and must protect your data.

6. Cookies

Our website uses cookies to:

  • Enable essential website functions (cart, checkout)
  • Remember your preferences
  • Provide basic analytics

You can disable cookies in your browser settings, but some functions may not work properly.

7. Data retention

We retain personal data only as long as necessary:

  • Order information: as required by tax and accounting law
  • Contact/support messages: until your request is resolved
  • Newsletter data: until you unsubscribe

8. Your GDPR rights

If you are located in the EU, you have the right to:

  • Access your personal data
  • Correct or update your data
  • Request deletion (“right to be forgotten”)
  • Object to processing
  • Request data portability
  • Withdraw consent (e.g. unsubscribe from emails)

To exercise any right, please contact us at:
📧 loomyjewellery@gmail.com

We may ask for verification before processing your request.

9. Data protection

We take technical and organizational measures to secure your data:

  • SSL/HTTPS encrypted connection
  • Secure payment processing
  • Limited access only to persons who need it (order fulfilment & support)

No transmission method is 100% secure, but we do our best to protect your information.

10. International data transfers

Because Shopify and some service providers operate globally, your personal data may be transferred and processed outside the EU.

When this happens, appropriate safeguards are applied to protect your information in compliance with GDPR.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on this page.