Terms & Conditions

By accessing or using our website, you agree to the following Terms & Conditions.
Please read them carefully before making a purchase.

1. General Information

This website is operated by Loomy Handmade Jewelry, an online store offering handmade jewellery.

Using our website or purchasing from us means that you accept these Terms & Conditions.

2. Product Description & Handmade Nature

All jewellery pieces are handmade.
Therefore:

  • Small variations in color, shape, texture or size may occur
  • Such variations are normal and are not considered defects
  • Product photos may differ slightly from the final product due to lighting or screen settings

We aim to describe and photograph every item as accurately as possible.

3. Prices & Availability

  • Prices may change without notice.
  • We reserve the right to correct typographical or pricing errors.
  • If a product is unavailable or if an error is detected, we may cancel the order and issue a refund.

4. Orders

When placing an order, you confirm that:

  • Your information is accurate and complete
  • You are authorized to use the selected payment method
  • You understand that handmade production may affect availability

We may refuse or cancel orders in cases such as:

  • Incorrect information
  • Payment issues
  • Fraud/suspicious activity
  • Product unavailability

5. Payments

Payments are processed securely through third-party providers.
We do not store or access full card or payment details.

6. Shipping & Delivery

Shipping methods, delivery times and costs are detailed in our Shipping Policy.

We are not responsible for:

  • Delays caused by courier companies
  • Incorrect shipping details provided by the customer
  • Customs delays for international orders
  • Weather conditions or force majeure

Responsibility for the order passes to the courier once the package is dispatched.

7. Returns & Exchanges

All returns are subject to our Refund & Return Policy.

Exchanges

An exchange requires returning the original item first.
After inspection and approval, you may place a new order for the desired item.

Returned items must be unworn, unused, and in their original packaging.

Shipping costs for returns are the customer’s responsibility unless otherwise stated.

8. Cancellations

Orders may be cancelled before shipment.
Once shipped, cancellation is no longer possible.

9. Intellectual Property

All jewellery designs, photographs, logos, graphics, and written content on this website are the exclusive property of Loomy Handmade Jewelry.

Reproduction, copying or use of any material without written permission is strictly prohibited.

10. Limitation of Liability

We are not liable for:

  • Damage or loss after delivery
  • Allergic reactions to materials
  • Improper care or storage of jewellery
  • Delays caused by couriers or external factors
  • Temporary website issues or service interruptions

Our total liability is limited to the value of the purchased product.

11. Governing Law

These Terms & Conditions are governed by Greek Law.
Any disputes shall be resolved by the competent courts of Greece.

12. Changes to Terms

We may update these Terms & Conditions at any time.
The latest version will always appear on this page.